The ability to understand, resolve and manage individual, team, and organizational conflict is a key ingredient to personal and organizational success in the 21st century workplace. Many senior managers, middle managers, frontline supervisors and employees at all levels have never been trained on healthy ways to engage in conflict in the workplace. Jones & Associates Consulting, Inc. believes the ability to resolve conflict in a healthy way is a skill that can be developed, and that it is important for organizations to intentionally train employees and managers on this vital skill. Conflict resolution skills are essential to building an excellent team, managing high-speed change, providing good-quality internal and external customer service, leadership effectiveness, and building a high-performing and inclusive work environment.

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