The ability to understand, resolve and/or manage individual, team, and organizational conflict is a key ingredient to personal and business success in the 21st century workplace. Many executives, middle managers, frontline supervisors and employees at all levels have never been trained on healthy ways to engage in conflict in the workplace. Jones & Associates Consulting, Inc. believes that the ability to resolve conflict in a healthy way is a skill that can be developed. It is important for organizations to intentionally train employees and managers on this vital skill. Conflict resolution skills are essential to building a high-performing team, managing high-speed change, delivering high-quality internal and external customer service, leadership effectiveness, and building a high-performing and inclusive work environment.

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